North American Van Lines Review​

North American Van Lines Review

North American Van Lines has been serving customers since 1933, making it one of the most established moving companies in the United States. Known for its innovative approach to relocation services, the company offers customizable moving plans to fit a variety of needs and budgets. They specialize in long-distance and international moves, providing advanced tracking tools for real-time updates on shipments. Their fleet includes specialized equipment for transporting fragile and high-value items, such as electronics and fine art. North American Van Lines is also recognized for its flexibility, offering both full-service and DIY options. Despite their strong reputation, some customers find their pricing structure complex. Nevertheless, their attention to detail and excellent customer service make them a reliable choice for residential and corporate relocations alike. With a commitment to professionalism and efficiency, North American Van Lines continues to be a top choice for movers nationwide.

Pros

Cons

Offers a wide range of moving services including packing, storage, and transportation.
Reliable for long-distance and interstate moves.
Strong reputation for customer service and satisfaction.
Flexible moving packages to suit different needs.

Services may be expensive compared to smaller, local movers.
Availability can be limited during peak moving seasons.
Some customers report occasional issues with communication or delays.

What Customer Say!

I used them almost 2 decades ago. Oh how the mighty have fallen. First off, these incompetent boobs misjudged the weight (besides being told of heavy furniture) by $1,000. Then comes their price guarantee. HA! A guarantee not to exceed $9600 was off by $5500. Because apparently storage isn't just keeping stuff in the facilities. It's actually what normal people call moving. You know, packing up a house and actually moving it elsewhere. Their price was just to travel the highway. Despite clearly stating their estimate was to move us, not including storage. Maybe if the guy in charge wasn't flirting with my sister (like he had a chance) he could have actually been informative. Sure he was fired, but we're out $6500+. On top of that, boxes were stored/delivered upside down, or sideways. Some cardboard storage boxes were damaged but are ignored because they're too cheap to matter. Well, they just lost a customer for life, instead of keeping a repeat customer.

We used North American several times with excellent results. However, the move across country through Beltmann Group, NJ was a disaster. They "lost" 4 large paintings and damaged a number of items. Because items were in storage, we were not able to claim and Beltmann/North American's so called search did not located the lost items. Obviously, we will never use them again.

I was moving 5 hours away, North American told me movers would come between 1-3pm on the day my lease was up. They came at 9:30pm and I had to make that 5 hour drive at night and in a storm. The movers also decided to up my price by $1000 once everything was on the truck and I still do not have a date as to when I am getting my stuff. Customer service has been entirely unhelpful and does not care at all about how inconvenient the his is. Do with that that information what you will.

Our Research Methodology

At Ace Interstate, we strive to provide trustworthy and reliable recommendations for moving companies. Our reviewing methodology is designed to ensure transparency, accuracy, and relevance. Here’s how we evaluate and rank moving companies:

Comprehensive Research
We analyze customer reviews, industry ratings, and company credentials from credible sources. This includes Better Business Bureau ratings, online feedback, and testimonials.
Service Quality
Companies are assessed based on their service offerings, such as packing, storage, long-distance moving, and specialty services. We prioritize those with a track record of timely delivery, professionalism, and excellent customer service.
Licensing and Insurance
We verify that all listed companies are licensed and insured, ensuring they meet federal and state regulatory standards for safety and reliability.
Pricing Transparency
Competitive pricing and clear, upfront cost structures are essential. Companies that avoid hidden fees and offer free quotes are rated higher.
Experience and Expertise
Movers with years of experience, specialized skills, and a proven history of handling complex moves are given higher rankings.
Customer Satisfaction
We closely evaluate client feedback for consistency in quality, responsiveness, and issue resolution. High customer ratings play a significant role in our rankings.

By using these criteria, Ace Interstate provides a well-rounded evaluation of moving companies, empowering customers to make informed decisions for their relocation needs.