Atlas Van Lines reviews

Atlas Van Lines Review

Founded in 1948, Atlas Van Lines is one of the largest moving companies in North America, providing top-notch relocation services for households, businesses, and military personnel. The company is known for its extensive network of agents, allowing it to handle local, long-distance, and international moves with ease. Atlas offers customizable moving solutions, including packing, storage, and specialty transport for high-value items like antiques and artwork. Customers benefit from transparent pricing and a variety of protection plans to safeguard their belongings. The company also provides robust tracking systems to keep clients informed during the move. Atlas Van Lines stands out for its commitment to quality and innovation, regularly updating its fleet and systems to meet modern standards. While the cost may be higher compared to budget movers, their reliability, professionalism, and attention to detail make them a preferred choice.

Pros

Cons

Offers a wide range of moving services including packing, storage, and transportation.
Reliable for long-distance and interstate moves.
Strong reputation for customer service and satisfaction.
Flexible moving packages to suit different needs.

Services may be expensive compared to smaller, local movers.
Availability can be limited during peak moving seasons.
Some customers report occasional issues with communication or delays.

What Customer Say!

Am currently having to cancel a much anticipated move because they played bait and switch. We gave the agent the sizes of our storage units, he gave us a quote, and I even asked him to recheck because it looked too low for the items. I didn’t notice that in the contract he dropped a zero off of the cubic feet. It went from 3000 to 300. We received the “quality” call about the pick up on Monday, and we discussed with the driver the amount of space required. That will make the price almost 10 times the quote. Do not use this company, major bait and switch. On top of everything, we are out of pocket $500 for airline tickets, and $400 for rental cars, a weeks vacation time and still have to probably cancel!

Look, I know moving is expensive, and Allied talks a good game, leaves you a nice folder and is a lower quote than some of the other full service movers. But they contract out to other packers and movers, and these people don't always know what they're doing. Our stuff was left behind, broken and lost in transit, and not reassembled upon arrival. We also were delivered two additional packages that are not ours. I told them immediately, but I'm sorry Miss Abigail, no one cares enough at Allied to get your crafts and wine glasses back to you. I am working through the claims process, but it is tedious and frankly for the amount of money I spent I don't want homework.

The problem was, Atlas is just a broker, taking your money when you could go direct to the mover and save about $2-2.5k. The other issue is that they give you a quote, knowing that you will underestimate weight, etc. based on cubic feet usage and if you go over, it will dramatically increase your cost. Damages to goods as well, difficulty getting the necessary documents from CS for damage claim, and the process is confusing and lengthy. Emmit, the salesman, gave the song and dance about how "careful" they were with goods, "white glove service"....not mine and not my experience!

Our Research Methodology

At Ace Interstate, we strive to provide trustworthy and reliable recommendations for moving companies. Our reviewing methodology is designed to ensure transparency, accuracy, and relevance. Here’s how we evaluate and rank moving companies:

Comprehensive Research
We analyze customer reviews, industry ratings, and company credentials from credible sources. This includes Better Business Bureau ratings, online feedback, and testimonials.
Service Quality
Companies are assessed based on their service offerings, such as packing, storage, long-distance moving, and specialty services. We prioritize those with a track record of timely delivery, professionalism, and excellent customer service.
Licensing and Insurance
We verify that all listed companies are licensed and insured, ensuring they meet federal and state regulatory standards for safety and reliability.
Pricing Transparency
Competitive pricing and clear, upfront cost structures are essential. Companies that avoid hidden fees and offer free quotes are rated higher.
Experience and Expertise
Movers with years of experience, specialized skills, and a proven history of handling complex moves are given higher rankings.
Customer Satisfaction
We closely evaluate client feedback for consistency in quality, responsiveness, and issue resolution. High customer ratings play a significant role in our rankings.

By using these criteria, Ace Interstate provides a well-rounded evaluation of moving companies, empowering customers to make informed decisions for their relocation needs.